Protect and reassure your customers with integrity.
Your customers are important stakeholders. Let’s rethink how to protect and connect with them.
Main areas of focus
Data privacy
Safeguard and protect your customers’ information
Feedback Management
Listen to your customers’ about their needs, concerns and desire
Warranty and quality reassurance
Ensure your customers with reasonable, environmentally-friendly resources with quality
A quick glance
Data privacy
Safeguard and protect your customers’ information.
Does your company have a formal, publicly available policy on data privacy?
Does your company make all customers aware of any data that your company collects, the length of time that data is preserved, how it is used, and whether it is shared with other public or private entites?
Warranty and quality reassurance
Ensure your customers with reasonable, environmentally-friendly resources.
Does your company measure, manage, and reduce the potential negative outcomes your product or service may unintentionally create for customers?
Does your company have a tracking system in place to manage quality assurance issues?
Feedback Management
Listen to your customers’ about their needs, concerns and desire.
Does your company have a publicly known mechanism through which customers can provide product feedback, ask questions, or file complaints?
Does your company have a formal program to incorporate customer testing and feedback into product or service design?
Become part of the global solution
Join your local B Corp community and scale impact together.
Check your company's social impact score
Measure your company's impact
using this free, confidential tool B Impact Assessment.
Join other changemakers to find insights!
Share and discuss the latest trends on the local and global B Corp movement with industry leaders.
Read The B Corp Book to find out more
Balance profit and purpose
Resources
Connect with us
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